365bet Privacy Policy — Our commitment to keeping your data safe

1 Introduction

365bet A trusted online gaming platform serving players in Bangladesh and other countries. Our privacy policy is designed to clearly explain how we collect, store, and use your personal information.

We believe that digital privacy is a fundamental right. That is why 365bet- every system and process is designed with the protection of your information as the top priority. This privacy policy establishes a transparent relationship between you and us.

This policy 365bet- applies to the website, mobile app, and all digital services. If you have any questions, please contact our support team.

2 What Information Is Collected

365bet Three types of data are collected: information you provide directly, data collected automatically, and information received from third parties. Details are outlined below.

3 Purpose of Data Use

Your information is used only for specific, defined purposes. 365bet Never uses your information unnecessarily.

• Account creation and management: For managing everything from registration to day-to-day account activity.
• Identity Verification (KYC): To verify age, identity, and address, as required by law.
• Financial transactions: For processing deposits, withdrawals, and bonuses.
• Customer support: For support tickets, complaint resolution, and general correspondence.
• Security & Fraud Prevention: To detect and prevent unusual activity.
• Legal obligations: To meet information requests from regulatory authorities.
• Service Improvement: To analyze usage patterns and improve the overall platform experience.
• Promotional Communications: To send you offers and updates only with your consent.

4 Data Storage & Security

365bet- industry-leading technology is used to keep your data secure. Our servers are hosted in protected data centers and undergo regular security audits.

• All data is stored with 256-bit AES encryption.
• TLS 1.3 protocol used for all data transmission.
• Two-layer firewall protection on all servers.
• Regular penetration testing and vulnerability assessments are conducted.
• Staff have restricted access limited to only the data they need.
• Data backup and disaster recovery plans are active.

5 Data Sharing Policy

365bet Your personal information is never sold. However, limited information may be shared in certain specific circumstances:

• Payment Processors: Information required to process transactions via payment services such as Mobile Banking, Nagad, and Rocket.
• Identity Verification Services: Licensed third parties for completing the KYC process.
• Law enforcement agencies: To authorities when required by court order or legal obligation.
• Regulatory Authority: For regular reporting to the licensing authority.
• Business Changes: With advance notice in the event of a merger or acquisition.

Before sharing information in any of the above cases, we ensure that the receiving party complies with appropriate security standards.

6 Cookies & Tracking Technologies

365bet Cookies are used on the website to enhance your experience and ensure proper service delivery. Cookies are small text files stored in your browser.

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Performance Cookies: Used to monitor site speed and performance.
• Functional Cookies: To remember your preferred language and settings.
• Analytics Cookies: To understand site usage — with your consent.

Non-essential cookies can be disabled at any time through your browser settings. However, disabling essential cookies may cause some features to stop working properly.

7 Your Rights

365bet- as a member, you have the following rights regarding your personal information:

• Right to Know: You can find out exactly what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You can request deletion of your data under certain conditions.
• Right to Restrict Processing: You can restrict the use of your data for specific purposes.
• Right to Data Portability: You can receive your data in a machine-readable format.
• Right to object: You can opt out of marketing communications at any time.

To exercise any of these rights, please contact our support team. We typically respond within 30 business days.

8 Data Retention Period

365bet Your information is not stored indefinitely. A separate retention period is defined for each type of data:

• Active account data: retained for as long as the account remains active.
• Transaction records: up to 7 years, as required by law.
• KYC documents: retained for up to 5 years after account closure.
• Customer service communications: retained for up to 3 years.
• Website logs: retained for a maximum of 12 months.

Data is securely destroyed after the retention period ends. However, data may be retained longer in the case of ongoing legal proceedings.

9 Children's Privacy

365bet Strictly for users aged 18 and above. We do not knowingly collect data from minors. If we become aware that a minor's data has been collected inadvertently, it is deleted immediately and the associated account is closed.

If parents suspect that their child has 365bet- immediately notify our support team if this occurs.

10 Policy Changes & Updates

365bet This privacy policy may be updated from time to time. Members will be notified by email in advance of any significant changes. The date of the latest update will always be shown at the top of the policy.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend checking this page regularly.